For support teams
Tier-1 handled.
Humans escalated.
Resolve the 70% of tickets that drain your team — password resets, order status, refund eligibility, account changes — and route the rest with full context to the right human.
72%
Tier-1 auto-resolved
−54%
Cost per ticket
4.8/5
Avg. CSAT
Capabilities
Built for the way your team really works.
Helpdesk native
Drops into Zendesk, Intercom, Front, HubSpot and Freshdesk without ripping anything out.
Knowledge grounded
Answers come from your docs, macros and past tickets — never hallucinated.
Smart escalation
Hands off to humans with summary, sentiment and suggested next action.
QA & coaching
Auto-scores conversations and surfaces coaching moments for your team.
How it runs
Ingest
We index your knowledge base, macros and last 90 days of tickets.
Shadow
Agent runs in suggest-mode for two weeks while your team approves replies.
Operate
Switch to autonomous on the workflows you trust; expand week by week.
"Our backlog is gone. The team finally has time to fix the root causes instead of replying to the same five questions."
Head of Support · Series B SaaS